Terms & Conditions

Last Updated: August 12, 2026

Welcome to Plants.Zurmina.com, an online store operated by Zurmina. By accessing or using our website, purchasing our products, or using any services provided through the website, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website or purchase our products.

1. About Our Store

Plants.Zurmina.com is an online store offering indoor plants, planters, gardening products, and related products.

We reserve the right to update product information, pricing, availability, and these Terms & Conditions at any time.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, since plants are natural products, there may be minor differences in:

• Plant size

• Shape

• Leaf color

• Number of leaves

• Growth pattern

• Pot appearance

• Overall appearance

The actual plant you receive may not be identical to the photograph shown on the website.

Product availability is subject to change without notice.

3. Pricing

All product prices displayed on the website are shown in Indian Rupees (₹) unless otherwise stated.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been successfully confirmed, except where required by law or in cases of obvious pricing errors.

Additional charges such as delivery/shipping fees, applicable taxes, or other charges will be displayed during checkout where applicable.

4. Orders

When you place an order through Plants.Zurmina.com, you are making an offer to purchase the selected products.

After successfully placing an order, you may receive an order confirmation containing details such as:

• Order number

• Products ordered

• Quantity

• Price

• Delivery information

• Payment status

We reserve the right to cancel or refuse an order in circumstances including:

• Product unavailability

• Incorrect pricing or product information

• Payment failure

• Incorrect or incomplete customer information

• Suspected fraudulent or unauthorized transactions

• Delivery restrictions

If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method.

5. Payments

Payments may be processed through third-party payment service providers.

Depending on the payment options available at checkout, customers may be able to pay using methods such as:

• UPI

• Credit cards

• Debit cards

• Net banking

• Other payment methods supported by our payment provider

We do not directly store your complete card or banking credentials on our website. Payment information may be processed by our authorized third-party payment service providers in accordance with their respective terms and privacy policies.

6. Delivery

We will make reasonable efforts to deliver orders to the address provided by the customer during checkout.

Delivery times may vary depending on:

• Location

• Product availability

• Courier/service availability

• Weather conditions

• Holidays

• Unforeseen circumstances

Customers are responsible for providing accurate delivery information.

We are not responsible for delays resulting from incorrect addresses, unavailable recipients, courier issues, natural events, or circumstances beyond our reasonable control.

7. Plants and Live Products

Plants are living products and may naturally change during transportation.

Minor variations such as:

• Slightly wilted leaves

• Minor leaf damage

• Changes in leaf position

• Small differences in size

• Natural color variations

may occur during shipping.

We recommend following the care instructions provided with your plant after delivery.

If you receive a plant that is significantly damaged or in an unacceptable condition, please contact us within the period specified in our Return & Refund Policy, along with photographs or other requested information.

8. Returns, Refunds and Cancellations

Returns, refunds, replacements, and order cancellations are subject to our Return & Refund Policy.

Because plants are living products, certain products may have specific return or replacement conditions.

Customers should review the applicable policy before placing an order.

We reserve the right to reject a return or refund request that does not meet the applicable conditions.

9. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

You agree to provide accurate and current information when creating an account or placing an order.

We reserve the right to suspend or terminate accounts that are used fraudulently, unlawfully, or in violation of these Terms & Conditions.

10. Website Use

You agree to use Plants.Zurmina.com only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities

• Attempt to gain unauthorized access to the website or its systems

• Interfere with the operation or security of the website

• Upload malicious software or harmful code

• Copy, reproduce, or distribute website content without authorization

• Use the website to infringe the rights of others

11. Intellectual Property

Unless otherwise stated, the content on Plants.Zurmina.com, including:

• Website design

• Logo and branding

• Product descriptions

• Text

• Graphics

• Images

• Software

• Other original content

is owned by Zurmina or its respective licensors and is protected by applicable intellectual property laws.

You may use the website for personal and legitimate shopping purposes. You may not reproduce, modify, distribute, sell, or commercially exploit our content without prior written permission.

12. Reviews and User Content

If the website allows customers to submit reviews, photographs, comments, or other content, you agree that:

• Your content must be truthful and based on your actual experience.

• You must not submit unlawful, defamatory, abusive, offensive, or misleading content.

• You must not submit content that infringes another person's intellectual property or privacy rights.

• You must not use reviews to promote unrelated businesses or services.

We reserve the right to remove content that violates these terms or is otherwise inappropriate.

By submitting content to our website, you grant us permission to display and use that content for purposes related to operating and promoting our store, subject to applicable law.

13. Cookies

Plants.Zurmina.com may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember user preferences

• Maintain shopping cart information

• Understand website usage

• Improve website performance

• Support analytics and marketing activities where applicable

Some cookies may be necessary for the operation of the website.

Where required by applicable law, we will request consent for non-essential cookies.

14. Third-Party Services

Our website may use third-party services such as:

• Payment gateways

• Delivery and courier services

• Analytics services

• Hosting services

• Other technology providers

Your use of these services may also be subject to the respective third party's terms and policies.

We are not responsible for the policies or practices of third-party services that we do not control.

15. Links to Other Websites

Our website may contain links to third-party websites or services.

These links are provided for convenience. We do not control and are not responsible for the content, security, privacy practices, or availability of third-party websites.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Zurmina shall not be responsible for losses or damages arising from:

• Temporary unavailability of the website

• Delivery delays beyond our reasonable control

• Third-party service interruptions

• Natural variations in live plants

• Incorrect information provided by customers

• Events beyond our reasonable control

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising from the use of the website or purchase of products shall be subject to the applicable courts and legal authorities in India.

19. Contact Us

If you have questions regarding these Terms & Conditions, orders, products, or other matters relating to our website, please contact us through the contact information provided on Plants.Zurmina.com.

Website: Plants.Zurmina.comBusiness Name: Zurmina

Cancellation Policy

Cancel

How to cancel?

You can cancel your order within 24 hours of purchase.

Refund timing?

Refunds are processed within 5-7 business days after cancellation.

Cancellation process?

To cancel, visit your order page and click the cancel button before shipping.

Some products may not be eligible for cancellation.

Any restrictions?

Need assistance?

Contact support if you need help with your cancellation.